Shipping policy
Last updated: April 2026
At Lace Alexander, we are proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.
1. General Shipping Information
We currently ship throughout the United States.
Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order.
2. Processing Time
Orders are typically processed within 1-3 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.
3. Shipping Rates
Free Shipping — We offer free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here is what to expect once your order is processed:
| Stage | Timeframe |
|---|---|
| Processing Time | 1–3 business days (Monday to Friday) |
| Transit Time | 6–9 business days (Monday to Friday) |
| Total Delivery Time | 7–12 business days |
| Order Cutoff Time | 5:00 PM EST |
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on carrier restrictions or applicable regulations.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at info@lacealexander.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.
8. Shipping Policy Updates
We may update our shipping policy from time to time to meet requirements or to improve our service. The latest version will always be available on this page.
9. Contact Information
Store name: Lace Alexander
Company name: Creech Commerce LLC
Company Address: 8401 Mayland Dr #7002 Richmond, VA 23294, USA
Phone: +1 (804) 280-4472
Email: info@lacealexander.com
Monday to Friday | 09:00 to 17:00 EST
Weekends | 11:00 to 16:00 EST
We aim to respond to your inquiries within 24 hours.